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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

View Your Support Tickets

  • Updated:

This article will show you how to view your own Support Tickets. This includes a comprehensive history of My Tickets, Tickets I'm on, Community Posts and Comments, and sections and articles that you are Following.

 

 

Important Note

  • This feature will only show your Support tickets and activity for Municode. If you have another product with CivicPlus, you will need to access that product's Help Center in order to see any tickets or activity for a different product.

 

Instructions

  1. On the Help Center Homepage, click Profile Name > My Activities
    profile name, my activities
  2. View Your Activities

My Tickets

  • My Tickets: View your submitted tickets
    my tickets tab
    • View the ID, Subject, Time of Creation, Last Activity, and Status for each ticket
      • Filter by Status type
        status dropdown list
        • Any: All tickets, regardless of ticket status
        • Open: The ticket is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The ticket has been solved and closed by Support
      • Use the Search tickets function to search by keyword or ticket ID
    • Tickets I'm CC'd on: View tickets that you are carbon copied on
      tickets I'm cc'd on tab
    • View the ID, Subject, Time of Creation, Last Activity, and Status for each ticket
      • Status types include:
        status dropdown list
        • Any: All tickets, regardless of ticket status
        • Open: The ticket is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The ticket has been solved and closed by Support
      • Use the Search tickets function to search by keyword or ticket ID

Contributions

  • Posts: View your own posts in the Community
    posts tab
    • View Title, Type, Vote sum, Last Activity, and date of Creation
  • Community Comments: View your own comments in Community Posts
    community comments tab
    • View Title/Content of your community comment, Type, Vote sum, Last Activity, and date of Creation
  • Article Comments: View your own comments in Articles
    article comments tab

Following

  • View sections and articles that you are following. View the Title of the section or article, Type (Section or Article), Following status (new articles and/or comments), and click Unfollow to unfollow the section/article.
    following tab

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