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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

User Guide | First-Time Authentication Sign In

  • Updated:

Starting June 28, 2025, Online Code Hosting will begin using CivicPlus' secure sign-in system, Single Sign-On (SSO), also known as Authentication. If you save your code searches or are a MuniDocs or MuniPRO user, you have to sign in to access the Dashboard with those features. This guide will walk you through the steps required when you sign in for the first time. 

 

Important Notes

  • If you are a regular Online Code Hosting user or an IP (Internet Protocol)-authenticated user, you will not need to follow these sign-in procedures. You will only need to follow these sign-in procedures if you already access a Dashboard to view your saved code searches or are a MuniDocs or MuniPRO user.
  • If your organization already uses a custom identity provider (IdP) with another CivicPlus product, our Authentication solution will automatically detect your email and route you through your existing IdP. This enables seamless Single Sign-On across all your CivicPlus products. For more information about Single Sign-On, view our Account Management resources.

 

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Video Walkthrough

 

Note: This video was last updated on May 30, 2025, and may not reflect new enhancements or system changes after that date.

 

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Step-by-Step Instructions

  1. Navigate to Online Code Hosting and click Sign In
    The white Sign In button in the upper-right corner of the screen to the right of the Jump to any municipality box.
  2. Enter the email address associated with your account into the Email field
    The Email field on CivicPlus sign-on screen.
    Note: Ignore the alternate options for signing in that appear below the sign-in fields, as they will not work for MuniPRO, MuniDocs, or Administrator accounts.
  3. Click the Continue button
    The red, rectangular Continue button under Email field.
  4. Enter the password associated with your account into the Password field
    The Password field.
  5. Click the Sign In button
    The red, rectangular Sign In button under Password field.
  6. A confirmation email will be sent to the email address associated with your account
    An email confirmation sent message below the Sign In header.
  7. Navigate to your inbox and find the email with the subject line "Confirm your email"
    An example Confirm your email message in an email inbox.
    Note: If you don't see the email in your inbox, check your spam or junk folder.
  8. Click the Validate Account Button or the link to confirm your email address and continue to the next step
    The round Validate Account button and a validation link.
    Note: If you receive emails in plain text format, the verification link may not appear clickable. You can copy the full URL from the email and paste it into your web browser to continue.
  9. After clicking a validation option, you will be prompted to set a new password that meets CivicPlus' security requirements
    The Reset Password screen.
    1. Enter your email address in the Email field
      The Email field on the Reset password page.
    2. Enter your new password in the Password and Confirm Password fields
      The Password and Confirm password fields on the Reset password page.
      Note: You must meet the password requirements shown on the page to set a new password and continue.
    3. Click Reset
      The red, rectangular Reset button at the bottom of the Reset password page.
  10. Once your email is confirmed and a new password is created, you will be redirected to an "Email Confirmed" page; click the sign in link to return to Online Code Hosting
    The sign in link on the Email Confirmed page.
  11. Click Sign In to sign in with your verified email and new password
    The white Sign In button in the upper-right corner of the screen to the right of the Jump to any municipality box.

 

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If you run into any issues, please contact our Support team.

 

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