Munistore Closure FAQs

This article will provide answers to frequently asked questions (FAQs) about the closure of the Munistore (Municode Online Store).

For your convenience during the transition process, CivicPlus Municipal Customers can access the Purchase Request Form directly to place an order.

Important Note

This article was last updated on April 1, 2025.

Why has the Munistore Closed?

We have decided to shut down the Munistore due to low usage and the increasing costs associated with maintaining the service. Ensuring a secure and compliant payment processing environment requires ongoing investment in security, compliance, and infrastructure. Given the limited demand, we have decided to focus our efforts on other solutions that better serve our customers.

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When did the Munistore Close?

March 31, 2025.

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What has happened to my subscription?

Municipal Customers

After March 31, 2025, CivicPlus Account Managers will reach out to Municipal customers who have Stripe subscriptions to set up subscriptions with CivicPlus directly. Account Managers will prioritize outreach based on subscription renewal dates. The sooner your renewal date, the sooner you will be contacted by an Account Manager.

Public/Private Sector

Any Stripe subscriptions renewed on or before March 31, 2025, will continue through March 31, 2026. Subscriptions after March 31, 2025, will not be renewed within your scheduled renewal month. Subscriptions will no longer be available to the public/private sector moving forward.

For more information, see our Public/Private Sector response in the Have existing payment options changed? section.

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How do I place orders? (Public/Private Sector)

We no longer accept orders from the public/private sector. Instead, the most up-to-date full copy of the code is available in our CivicPlus Code Library as a free PDF (Portable Document Format) download. Members of the public/private sector can download the PDF and have it printed at their local print shop.

A PDF download option in the left-hand navigation menu can be clicked on regardless of what page users navigate to within the code itself. Regardless of what publication a visitor is navigating, the download option will display all the municipality’s publicly available publications for download.

For municipalities that have more than one publication, a PDF download button has been added to the publication tile on the publication screen.

PDF versions available for free download reflect the publication (for example, a Code of Ordinances) as of the date shown in the document. It is not an official copy and may not include recent electronic updates.

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How do I place orders? (CivicPlus Municipal Customers)

You will need to log in to the CivicPlus Code Library using your existing credentials or submit a Support ticket to have your account created. Once logged in, you’ll have access to place an order using a new order form linked from the dashboard. For your convenience during this transition, you can access the Purchase Request Form directly to begin the order process.

Once your account has been created, here’s how to log in and find the form on your dashboard:

1. Navigate to the CivicPlus Code Library and click the Sign In button in the upper-right corner of the screen
   
2. Input your Email Address and Password
   
3. Click the Log In button
   
4. Click on the link to begin the order process
   

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Can I order the same material that I am used to ordering?

CivicPlus has made changes to our printed offerings. Current CivicPlus Full-Service Supplementation customers can order additional copies of the City or County full codebook only. A minimum order of $600 is required to fulfill the order.

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Are there changes to the prices of the materials I order?

CivicPlus has made every effort to evaluate pricing for full codebook orders. The price of materials has increased due to rising production costs and inflation. We apologize for any inconvenience and appreciate your understanding as we continue to deliver high-quality code books.

Pricing information will be made available during the order process, after submitting a request to place an order using the new form.

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Have existing payment options changed?

Yes. We no longer process credit card payments during the order process. Instead, we create purchase orders that can be paid through an updated secure payment gateway, which will be included on the invoice.

Municipal Customers

After March 31, 2025, CivicPlus Account Managers will reach out to Municipal customers who have Stripe subscriptions to set up subscriptions with CivicPlus directly. Account Managers will prioritize outreach based on subscription renewal dates. The sooner your renewal date, the sooner you will be contacted by an Account Manager.

Public/Private Sector

Subscriptions renewed on or before March 31, 2025, will continue through March 31, 2026. Payments not submitted by March 31, 2025, will need to be made using our CivicPlus Banking Information.

Subscriptions after March 31, 2025, will not be renewed within your scheduled renewal month. Subscriptions will no longer be available to the public/private sector moving forward.

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