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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Key Codification Contacts

  • Updated:

This article will share the best ways to reach out to CivicPlus® when you encounter issues or have questions.

 

Issue or Concern Preferred Contact Method
  • Supplementation
  • Supplement errors
 Email Municode Ordinances Administration
  • Graphics, images, or tables issues
  • Missing Code or PDFs
  • Files cannot be opened
 Email Online Code Hosting (formerly MunicodeNEXT) Support
  • Accounting questions
  • Invoice questions
 Email Municode Accounting
  • Codification process
  • Recodification process
  • Legal Review process
  • Features
  • Products
  • General questions
 Email Codification Customer Success
Self-Publishing Software assistance Email Self-Publishing (formerly Municode SPS) Support
Purchase additional copies or code books

 

Note: For all other questions and requests, please email the Codification Customer Success Team or contact Support through our online Support form.

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