This article walks through how to search our CivicPlus Help Centers and shares some best practices and tips.
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Use the Search Bar
All of the Help Centers have a search bar at the top of the screen that will populate with a list of suggested articles as you type. You can either click on one of the articles in the list or hit Enter on your keyboard to view all results.
Note: If you move your cursor over one of the suggested articles and then hit Enter on your keyboard, it will take you directly to that article instead of to the results screen.
Filter Search Results
After you add your search terms to the search box and hit Enter on your keyboard, you will be directed to the search results screen. Use the filters in the left-hand column to refine results.
- Source: This option is only available when searching our main Help Center; choose to search all sources or only a specific product's Help Center
- Type: Narrow the list down to only articles, community posts, or both
Search Term Tips
- Use double quotes (") around a word or phrase to find content that includes all of those words. For example, "meeting agenda."
- Use the minus sign (-) in front of a search term to find content that does not include that word or phrase. For example, account -password.
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